The personal information of and in possession of the Client will be treated confidentially and with respect at all times. During the course of our service we may come across items of a private or personal nature. It is our policy and is strictly enforced that no personal or private information is ever shared with anyone else. This includes name, address, phone number. Staff members may share information with the Certified Professional Organizer®/Owner of Neat as a Pin® only.
Neat as a Pin® follows the written Code of Ethics as set forth by the National Association of Productivity and Organizing (NAPO) and those governing the Certified Professional Organizer® designation.
Access our Code of Ethics.
Payment is due the day services are rendered unless multiple sessions are scheduled for one week, in which case payment is due on Friday of week in which the work was completed. Payments can be made in the following ways:
Cash – paid directly to the Organizer on site
Check – paid directly to the Organizer on site or sent via USPS
Credit or Debit Card – paid online through Freshbooks, our invoicing software
Bank Transfer – initiated online through Freshbooks, our invoicing software
Venmo - sent to @neatasapinjen
Paypal – sent to Jennifer@neatasapin.net
Receipts and invoices are emailed the day the work is performed.
The agreed rate is $_____ per hour per Organizer. This rate expires at the time regular scheduled appointments cease.
Returned checks or declined charges will incur a return fee of $50 payable to Neat as a Pin® and the same reserves the right to deny future services, require cash payments or pay-in-advance terms if such an event occurs. If payment is not made, including any additional return fees, within 30 days we reserve all rights to seek compensation due in court or may turn delinquencies to collection agencies as we see fit.
Checks should be made to Neat as a Pin®.
A 50% deposit is requested on all Estimated projects.
Regarding the editing, sorting, and organizing of items, the Client maintains process ownership. Neat as a Pin® recognizes items as the sole property of the Client, and though efforts will be made to help reduce the volume of belongings when necessary, it is hereby stated that the final decision on such matters belongs to the Client.
Project outcomes depend on the Client’s willingness to participate in the process; sorting, editing, and donating when necessary. Long-term maintenance of organization hinges on the Client’s commitment to maintaining the order, and quantity of items in the space.
Supplies and Shopping Assistance
Neat as a Pin® will either make suggestions about necessary supplies to be purchased and the Client will complete the shopping OR per the Client’s request, Neat as a Pin® will shop for and purchase the supplies, making certain they are delivered to the Client’s location. Client’s are responsible for all agreed-upon supplies (file folders, labels, shevling, containers, hooks, etc.) necessary for completion of the project and the fee for shopping and returns. The standard hourly rate will apply for all shopping and returns. Receipts for funds spent on Client’s behalf will be presented with the invoice.
Due to the high demand in our business, a last minute cancellation often results in lost income and time for the Organizer. Due to this irreplaceable loss, we require a minimum of 48-hours notice of cancelation.
Any appointments cancelled within fewer than 48-hours prior to appointment time will incur a cancellation fee of $50.
No show appointments will incur at $100 fee, regardless of the number of hours scheduled.
Hands-on organizing sessions begin at the scheduled time, regardless if the Client is delayed.
Neat as a Pin® reserves the right to waive fees for special circumstances as determined by management. To do so is at the sole discretion of management and does not in any way alter or waive any portion of this Agreement. We do, however, understand that emergencies happen and therefore allows each client one grace pass per calendar year to reschedule without penalty. There is no grace pass for no-show appointments.
If late cancelations become routine, Neat as a Pin® reserves the right to expect payment in advance for entire session, or refuse future services altogether.
Disruption of Service
Neat as a Pin® reserves the right to terminate this Agreement for the following reasons:
Repeated cancelations and rescheduling
Client or family members engage in disruptive, threatening or violent behavior, which can include but is not limited to yelling, verbal abuse, threats (outright or implied)
Unsafe or unsanitary working conditions
Neat as a Pin® nor their employees or contractors, is not liable for any loss due to damage to property, self or disposition of items. The Client retains full responsibility, unless gross negligence or intentional damage has been proven.
Items for Disposal
As an additional service by Neat as a Pin® will, at the Client’s request, transport items for disposal to the appropriate locations. Whether by donation, recycling, shredding or trash should Neat as a Pin® take items, they may dispose of said items at their sole discretion. Client may elect to dispose of items personally as well.
Sixty (60) minutes of round trip travel time is complimentary (from Waco, Texas). Any additional travel time is billed at our standard hourly rate. Travel time between work sites is billed at our standard hourly rate. Travel fees may be waived at the sole discretion of management.
Time of Performance
All Neat as a Pin® employees and contractors do their best to complete the work in a timely manner, however, all parties agree that time is not of the essence to complete any agreed upon work. While we do our best to work expediently, we also take into consideration the Client’s emotional, physical, and mental needs. We will adjust our speed of work for the best interest of the Client. If any provision of this contract is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provision of this contract shall remain in full force and effect.
The Client releases all rights to before and after photos, to be used by Neat as a Pin® for marketing purposes, including but not limited to website, social media, educational presentations, and pamphlets. Client identity and confidentiality will always be top priority in regards to photo usage.
I have read, understand and fully agree to the above terms and understand and agree that the services are being performed in accordance with the above items. By scheduling organizing services, I am agreeing to these terms.
Thank you for choosing Neat as a Pin® Organizing and Cleaning as a partner to help you regain control and find peace and joy in your space. Before we begin work together, it is important to review the following terms, as it is helpful when both parties are clear on expectations. As a Professional Organizing and cleaning business we value you and your growth in the process. Your confidentiality and trust are of the upmost importance. Listed below are our terms of service that define our process and service.