Neat as a Pin® Organizing and Cleaning adheres to the National Association of Productivity and Organizing’s Code of Ethics, which is a set of principles that guide our professional conduct with our clients and colleagues. We pledge to exercise judgment, self-restraint, and conscience in our conduct in order to establish and maintain public confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices among all who are engaged in our profession.

1. Professional Conduct with Clients

• Serve all clients with integrity, respect, competence, and objectivity, regardless of the service type.
• Accurately represent qualifications and services; only take on work within your area of expertise.
• Refer clients to other qualified professionals when needs exceed your qualifications.
• Encourage open, respectful communication and treat every client with courtesy and dignity.

2. Confidentiality & Security

• Safeguard all client information, property, and records—disclose information only with client consent or as required by law.
• Respect client privacy and do not exploit information for personal or business advantage.
• For cleaning, ensure property security: lock doors/windows and protect client access codes and keys.

3. Business Practices & Legal Compliance

• Advertise honestly; never make false or misleading claims about the business or services.
• Disclose all pricing, service terms, and expenses in advance—pricing must be fair, reasonable, and transparent.
• Comply with all applicable laws, licensing, insurance, and bonding requirements for both organizing and cleaning.
• Do not accept compensation for recommendations unless explicitly disclosed and approved by the client.
• Respect the intellectual property of others.

4. Health, Safety, and Environmental Responsibility

• For cleaning: follow all industry-standard protocols; use and dispose of chemicals safely; wear PPE; promptly report hazards or damage.
• For all services: maintain a safe environment for clients, staff, and self at all times.
• Prioritize eco-friendly products and responsible waste management where possible.

5. Quality Assurance & Accountability

• Perform services to the highest quality standards and in line with company checklists and protocols.
• Quickly address mistakes, complaints, or incomplete work with transparency and corrective action.
• Undertake regular professional development to improve knowledge, skills, and efficiency.

6. Respect & Sensitivity

• Respect each client’s property, privacy, and preferences—especially about what should (or should not) be cleaned, moved, or organized.
• Honor cultural, religious, and personal boundaries in all client spaces and interactions.
• Maintain a professional, positive, and helpful demeanor at all times.

7. Collegiality & Professionalism

• Demonstrate honesty and respect toward colleagues, clients, vendors, and competitors.
• Collaborate and share knowledge when appropriate, supporting accessibility, diversity, and inclusion.
• Avoid any conduct—inside or outside client spaces—that discredits the industry or your profession.

8. Conflicts of Interest

• Avoid and promptly disclose any actual or perceived conflicts of interest.
• Ensure recommendations and decisions always center on the client’s best interests.